DALLAS, TX - AT&T has introduced the "AT&T Guarantee," a program that compensates customers for service disruptions. Fiber internet users experiencing outages of 20 minutes or more, and wireless customers facing disruptions of 60 minutes or more affecting at least 10 towers, will automatically receive a full day's service credit. Additionally, customers placed on hold for over five minutes when contacting technical support will receive a $5 Visa gift card. This … [Read more...]
Google to Phase Out Call & Chat Reporting on Google My Business Profiles
WEST PALM BEACH, FL - In a recent announcement Google revealed that it will discontinue the call and chat history features in Google Business Profiles by July 31, 2024. This move appears to be part of a broader effort to streamline Google's services and shift its focus elsewhere. While these changes will affect how businesses interact with their leads, it also presents an opportunity to enhance marketing efforts with proper planning and the right tools. What’s Changing in … [Read more...]
AT&T Discloses Major Data Breach Affecting Approximately 70+ Million Accounts
DALLAS, TX - AT&T recently revealed a cybersecurity incident that exposed call and text message records for a significant portion of its customer base. The breach impacted nearly all of AT&T's cellular customers, along with customers of mobile virtual network operators (MVNOs) that utilize AT&T's network. Even some landline customers who interacted with AT&T cellular users during the timeframe are included. While the compromised data doesn't contain the … [Read more...]
49 Million Customers Data Affected After Dell Technologies Data Breach
ROUND ROCK, TX - A security incident has come to light, prompting concerns among users. Dell Technologies, a prominent player in the tech industry, disclosed a data breach affecting a substantial number of customers, totaling 49 million. While the breach does not involve sensitive financial or payment data, it nonetheless exposes personal information, including full names, cities, postal codes, and purchase details. Despite seeming innocuous, this data can be exploited by … [Read more...]
Robo Callers, Phone Spoofing, Auto Dialers; It’s No Longer Annoying, It’s Disruptive
NEW YORK, NY – Everyone gets them - and it’s starting to go from nuisance, to disruptive. Robocalls, Spammers and other automated dialers; it’s beginning to actually go from annoying to interfering with my day to day operations. They come in on both my telephones and mobile device. Constantly, all day and it is becoming far more than a nuisance to the point where the FCC is going to have to start getting more aggressive on this practice. Isn’t that what they do? I mean, … [Read more...]