*** Here Is A List Of Some Of The Best Domain Name Resources Available ***NEW YORK, NY – That’s it, I had to let them have it today. After many complaints over the phone with support techs that do seem to feel my pain and confirm my suspicions about staff changes and whatnot I wrote in a ticket today regarding my Rackspace experience and how I intend to take my business elsewhere if things do not change or I do not receive a much better price. I spend thousands with Rackspace every single month to host my sites and domains and the service is beginning to get out-of-control.
Someone purchased Rackspace in 2016 and it seems the company is just being raped for its profits. What a disaster. It’s definitely not the old Rackspace anymore – I’ll tell you that. I used to be their biggest advocate too but once they went public things started to gradually change – then the company was sold and things begin to get much worse.
This was my ticket:
Please let me know when my contract for my three servers (WWW4, WWW5 and DB3) is over.
If I do not receive a much better price I intend, after eight years of service with you, to take my business elsewhere.
Rackspace support has deteriorated greatly over the years.
Ever since Rackspace became a public company, the service has declined year after year.
I feel the decline was gradual for the first couple of years and now that decline has sped up greatly.
Rackspace 2nd and 3rd shift is a skeleton screw compared to what it used to be.
All services, any time of day or night, take much much longer than they used to.
In years past, US support was always available even in the middle of the night; now services are sent oversees for night shifts.
Additionally, near all Ticket response times have gone from several minutes to several hours.
If Rackspace executives think that these internal infrastructure changes and staff cut backs are not noticed by the consumer on the outside they are sadly mistaken.
Rackspace was founded on the tag line for Fanatical Support – and it really was Fanatical. I used to tell people how once I moved my sites and servers to Rackspace I would finally sleep at night and I could always rest assured that if my sites or domains were down, someone was already working on it – before I even know about it. It’s just not like that anymore; now I have to open a ticket when my sites are down, and if I do not follow up with a phone call, no one does anything about it for hours.
About The Author: John Colascione is Chief Executive Officer of Internet Marketing Services Inc. He specializes in Website Monetization, is a Google AdWords Certified Professional, authored a ‘how to’ book called ”Mastering Your Website‘, and is a key player in several Internet related businesses through his search engine strategy brand Searchen Networks®
You must have sites that must be getting atleast 1 million visitors per month for being able to spend over 1k a month. I had few sites in the past where i paying around 800 or so to cater 1 million plus visitors. I used fdc servers dallas data center, But that too is whacky.
What hosting do you recommend for dedicatd servers?
Yes, I have very high traffic sites on the servers with huge databases with hundreds of ,millions of records, Currently Rackspace is the best I am firmiliar with for dedicated machines, but there are other options out there. Many people rave about the Amazon AWS and Microsoft Azure environments but I don’t have any personal experience with either of them – yet.
What about hostgator? Any experience with them. I wanted to try amazon but it’s really expensive compare to others
I like hostgator – but be prepared to do most everything yourself and when you need help you’ll likely wait 24 hours for ticket responses (in my experience). But for a decent cheap place to host, its exactly that. I just shut down my VPS service and I had it for a very long time, many years. It was actually for the price. Another good one which is cheap and support is better, is HostMySite.com, which is also known as Hosting.com as they acquired the name a few years ago. Tiny bit more expensive than HostGator, but much better support.
I have the email of the founder
As a former Rackspace employee, I’d love to help you move away from Rackspace free of charge just so you stop spending your money there. It is the least I could do after they are threatening to send me to collections over $1.40 and not responding to my tickets after 8 years of helping them build their cloud.
Despite recent challenges and changes, I have decided to remain with Rackspace and am relieved to do so. Here was my official response. Nothing in life if perfect, but in full transparency, Rackspace has made a fair offer taking into account my decade of service, to make things right and I am accepting it.
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Signed, sealed and delivered (attached).
Thank you for your work on this and all who put it together.
I’m relieved to remain with Rackspace at this new pricing.
Here is to what will likely be another 10 years together.
John Colascione
Chief Executive Officer
Searchen Networks ® Inc.
SERIOUS ABOUT SEARCH ®
131 Raynor Street, West Babylon, NY 11704, USA
Phone: 1 (631) 587-7050
http://www.Searchen.com | http://www.Searchen.net | http://www.Searchen.co.uk
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